For fuller guidance on what we can and can't do to support people, see this article.

Nunhead Knocks is a community of volunteers formed to support during Covid-19. There are many complexities related to this pandemic (e.g. loss of school meals, loss of jobs etc). While we aren’t able to find on an ongoing basis, we will provide funds for food and fuel to families in need. There will always be scenarios outside of these examples so please ask your key contact within your relevant team if you’re unsure.

Funds we will provide

  • The weekly limit is up to £35 inclusive for up to two adults, with an additional £15 for each additional person resident in the household. 
  • The monetary limit is for essential household supplies (toilet roll, kitchen roll, cleaning products etc), pet food and personal hygiene supplies (soap, toothpaste, sanitary supplies etc) only. It may not include drinks other than juice/squash, milk or milk alternative, tea or coffee. 
  • No alcohol, cigarettes or other non-essential items.
  • Shopping can include electricity and phone top up but the amount is strictly limited to £10 each for gas or electricity, or £20 for one, and £5 for phone. We can only help with essential prescription costs. 

We are a crisis service and are not a replacement for long-term service provision. We should not be a service that a person comes to rely on and wherever possible we should signpost our neighbours to longer term support.

Duration

We will provide this for three weeks. This is to give individuals or families time to access government or other support.

Purpose

This is to purchase fuel, food and household essentials and can’t be used to purchase alcohol, cigarettes or non-essential items listed above.

Additional guidance

If someone asks us for this support, we should avoid as a volunteer group, attempting to means test that individual / requesting evidence of the situation or that it is down to Covid-19. We should refer them to the relevant local support (council, food bank etc).

  • If you are unsure please contact the end to end case managers (Beccy and Matthew) directly
  • please don’t discuss their situation with others, especially on slack or other public
  • Please be clear with the individual at the outset as to the duration of support

Where people have funds, but no access to online banking

For individuals who are able to pay for their shopping but unable to go and get it we will provide a mini loan up to the value of £75 providing it can be paid back within 24 hours. This should be paid back by one of the methods outlined in this payment guidance document.

  • please don’t discuss their situation with others, especially on slack or other public
  • Please be clear with the individual at the outset as to the duration of support
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